Alternatives to private travel are becoming increasingly popular over the years, as people look for ways to avoid travelling on their own, or at all.
Orbis Research data suggests that ride sharing services like Uber and Lyft are expected to grow by 20% annually until 2025, while a Market Watch study says that car-sharing services that offer rentals on an hourly basis will see growth similar to their larger cousins.
On top of that, a lot of people are also traveling less, thanks to the increasing proliferation of rapid delivery services, which is expected to grow even further as autonomous vehicles develop, removing the driver and associated costs from the equation.
All of that is expected to disrupt the market, with a McKinsey report titled Ready for Inspection: The Automotive Aftermarket in 2030, looked at the industry of travel, automobiles, and auto parts like what TDot Performance handles, and notes that how the average customer will be a fleet owner.
The study recommends that repair shops change their business strategies to keep up, like offering more differentiated services, creating fleet service packages. Some fleet owners, however, have a reputation for cutting corners on maintenance or squeezing shops on parts and labor, which means that not all shop owners are accepting.
Fleet Manager for the Calgary Fire Department and Senior VP at the National Fleet Management Association Ray Brisby, however, notes that, as the industry moves forward, there is an increasing awareness that cutting corners, engaging in adversarial relationships, and generally behaving in an unprofessional manner is not good business.
Notably, unlike most of the consumers that a lot of shops tend to deal with on a regular basis, fleet managers have someone to answer to, as their employers hold them accountable for aggregate numbers that cover long-term costs, the productivity of employees using the vehicles, and, of course, service levels, which means that they have good reason to avoid aggravating providers like TDot Performance during transactions.
Brisby says that, even with the industry changing gears and moving away from the current models, vehicle maintenance services and part providers , even if it might be less of a one-on-one interaction, like through third-party service providers and the like.